Category Archives: Customer Service

Helping Our Members in Several Ways

As COVID-19 continues to be a global challenge, all of us at LifeWave want you to know your health and well-being are our top priority. Now more than ever, we are reminded of the importance of our LifeWave community – and continue to provide our incredible products, helpful communications and heartfelt support to all of you as this global health challenge continues.

We are grateful to be deemed an essential service company, so that we can continue our business operations. As we move through the stages of this pandemic, we’re constantly striving to help our members in several ways. For example:

Helping Hands Task Force

We’re communicating with global leaders on a regular basis to share ideas for best ways to support the field during ever-changing conditions related to the coronavirus.  From charitable efforts for those on the front lines to best practices in social media to informative webinars for you, we are on it!


Life according to COVID-19 has affected all of our daily practices dramatically. In the face of such change, we realize the importance of regular communication with all team members. Therefore, we’ve increased our webinar presentations significantly and are working to provide simultaneous translations for different languages to keep us all connected.

David Schmidt COVID-19 Informational PDF Now Available

We’ve created a document for you outlining the key takeaways of David Schmidt’s two crucial webinars on how to protect yourself and your family from the coronavirus. It’s available in the Back Office in all languages.

LifeWave Helping Hands Program

Helping those who may be challenged by financial hardship during these unusual times is one of our top priorities. To that end, we’ve recently donated nearly $200,000 in cash, cap mitigation and free product to help LifeWave Members.

Travel Incentive Program Canceled

We have been forced to cancel our Executive Travel Incentive Promotion because, as you know, most international travel has come to a virtual standstill – making it impossible to carry out any program involving travel.  However, we do look forward to announcing a great incentive program in the future!

90-Day Money Back Guarantee

We have permanently extended our Money Back Guarantee to 90 days instead of 30 days for retail customers and preferred customers across the globe. This makes the sales process so much easier because you can now allow customers to try our technology risk free!

Customer Service Tip

Here’s a tip when you instruct your new team members on how to log into the Back Office. If they experience any issues logging in, try using a different internet browser than what they normally use, such as Google Chrome, Internet Explorer, Mozilla Firefox or Safari. Please try this option before contacting Customer Service as it may resolve the issue straight away.

Warning to All Distributors Selling on Amazon / eBay

As a distributor for LifeWave, make sure you read the policies and procedures regarding selling on Amazon and eBay. This is not permitted and members who violate this policy are subject to termination and will be prosecuted to the tune of $10,000 for each violation when caught by corporate.  So beware!  If you know someone doing it… let them know they are on thin ice!  Let’s protect this brand and the market… together!

LifeWave Policies on Selling on Amazon and Ebay

Review of LifeWave Policy Regarding Amazon and Ebay

It’s come to our attention that more and more distributors are selling LifeWave products on Amazon and Ebay.  This is not permitted and members who use these avenues of selling are subject to termination and a $10,000 fine per occurrence from LifeWave. Please read the excerpts below from our LifeWave Policies formal document:

  • 4.14: The sale of LifeWave products on other online retail platforms (such as or is strictly prohibited.


  • 9.18 LifeWave Members may not sell LifeWave products on any internet auction site or mass retail site such as Amazon, EBay or any other similar sites. LifeWave members who use this form of selling are deemed to have an unfair competitive advantage. LifeWave members may not supply LifeWave products to any 3rd party individuals who knowingly intend to place the product on any mass retail site. Such behavior will result in the termination of the Rep’s account.

Customer Service Tips

A few reminders …

  • When placing your order, be sure to enter your full address and postal code correctly to avoid issues while shipping your order. Double check it!
  • Ensure that the details you enter for billing (especially your address) match the details on your credit card statement, unless you’re shipping to a separate address. This is important!
  • Check your Back Office regularly to make sure you remain active to avoid losing any volume earned.

Customer Service Tip

Just a reminder that our Facebook account is not managed by customer service. If you have a product or business building query that your sponsor cannot answer, please contact our customer service team using the following details:


USA Customer Service
6:00am – 4:00pm (Pacific Time) / Monday — Friday
Tel: +1(866) 202-0065
Fax: +1(858) 459-9876


Europe Customer Service
9:00am – 5:30pm (GMT) / Monday — Thursday

9:00am – 4:00pm (GMT) / Friday
Tel: +353 91 874 600
Fax: +353 91 874 655