All posts by LifeWave Inc.

New Online Experience: You Have Questions, We Have Answers

Many of our Members have contacted LifeWave Customer Service with questions about our new online system. Please see answers to the most common questions below.

Answers to Frequently Asked Questions

  • The last part of the URL for your replicated website is now your username. For example, if your URL was, you would use opportunity to login to your Back Office.
  • If you don’t have a replicated website URL, please use your Distributor ID number to login to your Back Office.
  • To log out of your Back Office, click your name in the top right hand corner, and then click Sign Out.
  • If you have used your email to register more than one account (e.g. family or downline Members), the Forgot Password feature will not work. You must call Customer Service to recover your password and ideally establish a unique email for each account.
  • To purchase products at a Distributor (wholesale) price, you must first login to your Back Office before placing the order.
  • If you receive an “Oops” message while on the website, please clear your cookies, then refresh the page. If you need help clearing your cookies, simply do a Google search for deleting cookies in your browser. For example, search “how to clear cookies in Safari.”
  • You must logout of your Back Office before logging in to a downline Member’s Back Office (e.g. to assist him/her with placing an order).
  • You can choose exactly where to place a new Member, by logging in to your Back Office and going to Organization and then Binary Tree Viewer. A plus (+) sign signifies an open position.
  • If the Back Office shows you as Inactive, this is likely the reason: to remain Active and Qualified for commissions, you must purchase LifeWave products with a minimum value of 55 BV every 30 days, instead of the old rule of every 35 days. For the initial period of time during this transition, we will assist members who go inactive as a result of this change. If you have made a purchase within the last 30 days, but still show as inactive, please contact Customer Service.
  • If you’ve purchased a Maintenance Kit or a Diamond Enrollment, your scheduled monthly PV deposits will not display in advance in your Back Office. But you will be able to see them once they arrive.
  • If you see No Rank appear in your Back Office, don’t worry! This simply means you haven’t reached Manager (our first ranking) yet.

Coming Soon!

  • Moving to a new country? Vacation elsewhere? Soon, you’ll be able to ship to multiple addresses in different countries from the same account!
  • Want to purchase extra products with an Enrollment or Upgrade Kit? You’ll soon have the opportunity to purchase products AND an Upgrade or Enrollment Kit simultaneously!

We’re Here to Help

We hope this helps you more easily navigate our new platform, and appreciate your patience during this transition. Please know we’re working diligently to resolve any outstanding issues.

Contact LifeWave Customer Service With any Questions:


The LifeWave Marketing Team

Improved Transparency for Active/Inactive Status

In recent years, many of you have requested to see when your downline Distributors are about to become Inactive, so you can alert them to stay Active by purchasing the required 55 BV. You now have this capability with our new system, and we want to explain how it works.

New 30-Day Qualification Period

We have replaced the 35-day qualification period with a 30-day qualification period. This means each Sunday night at the close of the commission week, the system now looks back 30 days to see if the required purchase is there. If it is, the position is Active and qualified.

In addition to this Sunday assessment (close of commission week), the system actually does a weekly review each Monday, to identify anyone who will go Inactive by the following Sunday. It then shows this information in your Back Office.

This Example Should Help:

  • Monday (October 24) the system began looking back 30 days from Sunday (October 30) to see who has the required 55 BV.
  • It then displays everyone who is currently Active and will be Active as of Sunday night (October 30).
  • It also shows anyone who is currently Inactive, PLUS those who will be Inactive by Sunday night unless they make a purchase.

What About Autoship?

In the example above, if someone is scheduled for an Autoship order October 29, they will appear Inactive until that autoship is initiated. But you can see that scheduled order by looking in your organization, and then looking at your Downline Autoship Report.

Better Visibility Means Better Communication

The idea here is to provide you and your downline with advance notice of those who are in danger of going Inactive before the next commission payment. Once everyone is properly educated, we believe this will be a great tool for coaching your downline teams.

Contact LifeWave Customer Service with Any Questions or Concerns:

Dates Extended on Three WinFit Promotions!

We’re currently running three WinFit promotions that offer something for everyone. Please see details for each promotion below, including newly extended dates, and good luck with your results!

WinFit Florida Getaway Promotion: Now Extended To December 25

Accumulate points with each new enrollment. Get to 500 points, and win a trip to Fort Lauderdale, Florida, beginning February 26!* 

The higher the rank, the more points you accumulate:

  • Diamond = 50 points
  • Platinum = 30 points
  • Gold = 10 points
  • Silver = 5 points
  • Bronze = 2 points

500 points wins you the trip!

  • Includes airfare for two
  • 5-day, 4-night stay at Marriot Harbor Beach Resort & Spa
  • Daily breakfast for two
  • LifeWave private events
  • Check-in is Sunday, February 26, 2017 

PLEASE NOTE: If you qualify and cannot accept the trip, OR the hotel does not have available rooms, you’ll be eligible to receive a cash equivalent: $1,500 per person from U.S. and Canada, and $2,000 per person from outside of the U.S. and Canada. 

*Rewards only apply to new enrollments; upgrade kits are not eligible for rewards. All points are awarded 45 days after each new rank is enrolled. All new enrollees must be active for 90 days. The trip is not transferable and must be used by the person who qualified. Transportation to and from your home airport is not provided by LifeWave. Upon check in at the hotel, each room will require a credit card to cover any personal, incidental costs. Promotion expires December 25 at 11:59 p.m. EDT.  

WinFit Business-Builder Promotion: Now Extended To January 8

If you joined LifeWave within the last 90 days, you can earn twice the normal BV on all Gold-level enrollments and above!*

Here’s What You Can Earn:

  • 550 BV for Gold
  • 700 BV for Platinum
  • And 1,000 BV for Diamond

*Participants must be within the first 90 days of their enrollment with LifeWave to be eligible. Any Distributor who enrolled after June 20, 2016 is eligible to participate. All BV is added to Power Leg, 45 days after new Gold-level and above enrollments occur. Rewards only apply to new enrollments; upgrade kits are not eligible. All new enrollees must be active for 90 days. Promotion expires January 8 at 11:59 p.m. EDT.

WinFit Product Reward Promotion Now Extended To January 8

Win one sleeve of IceWave and one sleeve of Y-Age Aeon, for every five new Customers who purchase products through you.* That’s it, just a simple promotion with great rewards.

*No substitutions. No refunds on promotional items for LifeWave Distributors. All product rewards are issued 45 days after enrollment of five new Customers. Promotion expires January 8 at 11:59 p.m. EDT.

WinFit Training Webinar (Highlights)

Only available to WinFit purchasers, this weekly Tuesday webinar will help you get the best possible results with our breakthrough system. With record sales numbers and exceptional fitness results, WinFit is proving to be everything we hoped for and more. If you still haven’t made your purchase, now’s the time to join the thousands that already have.

Summary of Last Webinar: Three Pillars of Health

Our last webinar focused on the three pillars of health (eating, exercise and sleep) and how they relate to reducing body fat and building new muscle through WinFit. Hosted by CEO David Schmidt, the inventor of WinFit, this is just one example of what you can learn from this ongoing webinar series.

Remember, it’s never too late to attend this Tuesday webinar and learn these useful tips. Just start by purchasing your WinFit System today!


LifeWave Live! San Diego 2017

There are many compelling reasons to attend a LifeWave event, including gaining key insights for building your business, witnessing dynamic product unveilings and networking with colleagues and friends. Well, next year’s U.S. event has all of that and more, including a host city known the world over for its mild climate, picturesque beaches and healthy, active lifestyle. Come to San Diego for a one-day event that could just be the secret to your future success.

March 18, 2017

Meeting Times
9 a.m. – 5:30 p.m. PDT

Sheraton San Diego Hotel & Marina – Bay Tower
1380 Harbor Island Drive, San Diego, CA, 92101
Phone: (619) 291-2900

$49.00 through January 6, 2017
$69.00 through March 14, 2017
$99.00 at the door

*Pricing includes an organic boxed lunch.

Special Discounted Parking!
Self-Park: $12.00
Valet Parking: $18.00

Plus, complimentary hotel shuttle service to and from San Diego airport.

NOTE: If you’re from outside of the U.S. and register online by March 14, you’ll get a full refund on your registration fee, after attending the event. The refund will be applied to the same credit card used for the purchase. But you should act now, because the refund does not apply if you buy tickets at the door.

Stay tuned for more details, and we look forward to seeing you there!