Category Archives: Customer Service

Customer Service Tip

Spending time with your downline is fundamental to your success in network marketing – new people in the business require more support than those in the business a long time. Staying in contact regularly with your downline via email, phone call or text message can make the new individuals feel important – which they are!

Customer Service Notice – Call Centre Closed

Customer_Service_Notices_iconDear LifeWave Member,
Please be advised that Customer Service will be closed on Monday 19th March due to the National Holiday and will reopen on Tuesday 20th March at 9am GMT.
Should you have any queries, please contact or and we will answer upon our return.
Many thanks,
Customer Service Manager

Customer Service Tip

Customer_Service_Notices_iconAttention US Reps ONLY: Going forward, there is an additional piece of documentation that we need to collect from all US Reps when opening a PayPortal account.

A form called the W-9 and is issued by the US tax authorities.  The form is very simple and collects name, address, business type and tax ID.   We are required by the US tax authorities (the IRS) to collect W-9’s before we pay US residents. Download the form HERE.

If you have any queries on this, please contact Customer Service at

Customer Service Tip

Customer_Service_Notices_iconFor security reasons the activation of LifeWave CashCards should only be done by the account holder. This ensures the Log in details are known only to the account holder and should the account be locked, it can easily be unlocked using the security question set.