Category Archives: Customer Service

Happy New Year!

Happy New Year 2018_splashDear Members,

We want to wish you all a Happy and Prosperous New Year!

Please note our Customer Services Department will be closed on Monday the 1st of January 2018 as it is a public holiday.

The offices will reopen on Tuesday the 02nd of January 2018.

Happy New Year from all of us at LifeWave

Communication and Compliance

 

Quality Improvement Concept On Virtual ScreenWe have been informed that members are receiving communication from other LifeWave members about brand and product opportunities outside of LifeWave. Please note this is prohibited. Communication with LifeWave members should only be about the LifeWave brand and products. LifeWave members are not permitted to send communication to LifeWave members about other brand or product opportunities. Cross-branding is not permitted.

We apologise if you received this communication.

Please, if you receive such communication, contact the LifeWave Compliance Team in the strictest confidence at ComplianceEU@lifewave.com

Happy Holidays

Happy Holidays 2018_splashDear Members,

We want to wish you a Happy Holiday this season.

Please note our Customer Services Department will be closed on the 25th & 26th of December for public holidays.

Our offices will reopen on the 27th of December 2017.

Happy Holidays from all of us at LifeWave

Customer Service Tip

Customer_Service_Notices_iconOur Customer Service Team would like to share the following tip with you all about updating information in your Autoship profile.

When you add any new information to your LifeWave profile please remember to update your Autoship profile also.

For example, if you change your phone number in your LifeWave profile in “Change setting” you also need to change it in your Autoship profile in “Autoship orders”.

If you have any questions, feel free to contact us at customerservice@lifewave.com or customerserviceeu@lifewave.com