Category Archives: Customer Service

Customer Service Reminder: BV Maintenance Autoships

When you place your BV Maintenance autoships, it’s crucial to use a credit card that isn’t set to expire before the Autoship ends. If the credit card you have on file is set to expire, please contact LifeWave Customer Service to update these details as soon as possible. This is a required step to ensure your autoship runs successfully and to maintain your active status. We appreciate your cooperation!

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Customer Service Reminder: PV Requirements

We’ve fielded a lot of questions lately regarding our PV requirements, and we want to make sure everyone has a clear understanding of how they work. To remain active and qualify for commissions, you need a minimum of 55 PV per bonus qualification period. To retain your volume, you need a minimum of 39 PV per bonus qualification period. Please note, however, that 39 PV will not make you eligible to earn commissions.

Read our full Compensation Plan for more related details, and thanks for your continued support!

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Customer Service Reminder: Expiring LifeWave Visa Cards

If your LifeWave Visa Card is about to expire, please visit your Pay Portal to update your address information (go to Settings > Profile). This is crucial, as only LifeWave Visa Cards with a valid/current address are automatically renewed. Please double-check the expiration date on your Visa Card to prevent any issues. Thanks for your cooperation!

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Customer Service Reminder: Take Advantage of Maintenance Packages

Our Maintenance Packages can help you sustain your monthly PV and save on shipping costs. We offer a variety of packages to choose from, mail them in one convenient delivery and make them available all year long. To locate the Maintenance Packages, please login to your Back Office, click the shopping cart icon in the top right corner, and then choose New Order on the left. Next, choose BV Maintenance under the Product Categories tab on the left.

Please Contact LifeWave Customer Service with Questions:

Customer Service Reminder: Home Office Closures

The LifeWave home offices will be closed on the upcoming days listed below. Please mark these holidays on your calendar, so you can plan accordingly and avoid any interruptions to your workflow.

U.S. Home Office Closures:

  • July 4 (Independence Day)
  • September 5 (Labor Day)
  • November 24 and November 25 (Thanksgiving)
  • December 23 and December 26 (Christmas)
  • December 30 and January 2 (New Year’s)

EU Home Office Closures:

  • August 1 (August Bank Holiday)
  • October 31 (October Bank Holiday)
  • December 26 and December 27 (Christmas Holidays)
  • January 2 (New Year’s Holiday, 2017)

Please Contact LifeWave Customer Service with Questions or Concerns:

Customer Service Update: Theta Fuel Discontinued

Due in large part to the great success of Theta One and CORSENTIALS, Theta Fuel has been discontinued in all LifeWave regions. Although Theta Fuel is an excellent product, our sales numbers clearly show that the bulk of our Members and retail Customers choose Theta One and CORSENTIALS to support their daily health routine. Because of this ongoing demand, it’s also clear that the majority of our Distributors use Theta One and/or CORSENTIALS to help drive their business-building efforts.

Theta Heart Discontinued in the U.S. and Canada
The popularity of Theta One and CORSENTIALS has also impacted the demand for Theta Heart in the U.S. and Canada. As a result, it will no longer be available in those two regions. However, Theta Heart is still available for purchase and distribution in the EU.

We Appreciate Your Flexibility
LifeWave stands behind the efficacy of its products, and Theta Fuel and Theta Heart are no exception. With that said, we’re confident that this decision is in the best interest of everyone in our global community.

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