Category Archives: Customer Service

Customer Service Tip

Customer_Service_Notices_iconOur Customer Service Team would like to share the following tip with you all about updating information in your Autoship profile.

When you add any new information to your LifeWave profile please remember to update your Autoship profile also.

For example, if you change your phone number in your LifeWave profile in “Change setting” you also need to change it in your Autoship profile in “Autoship orders”.

If you have any questions, feel free to contact us at customerservices@lifewave.com or customerserviceseu@lifewave.com

Customer Services

Customer_Service_Notices_iconDear LifeWave Members,

Please note our Customer Service Department will be closed on Friday the 08th of December at 4 pm GMT due to scheduled building maintenance.

Our Customer Services Department will reopen as normal on Monday the 11th of December.

We apologise for any inconvenience this may cause.

Kind Regards
Emer
Customer Service Manager

Customer Service Tip – Don’t forward the newsletter

train-2It’s been brought to our attention that many of our Members forward the Splash Newsletter email, which can result in subscription issues for senders. For instance, if you forward the Splash email to a recipient that clicks “unsubscribe” your account is automatically unsubscribed. This means you will no longer receive the Splash Newsletter until you subscribe again.

Not to Worry, we have an easy solution! Instead of forwarding the email, simply direct people to sign up for the Newsletter themselves. Just share the following link with members to sign up to receive the LifeWave newsletter https://lifewavesplash.com/?page_id=3148 or contact customerserviceeu@lifewave.com

Account Purge

We are very happy to update you on the progress we are making on compressing the positions that have been inactive for over a year.

We began the process in August and we anticipate it will take until the end of Q1 2018 to complete. Actions will be taken in small steps because we want to ensure that these changes will have no adverse effects on the tree or commissions.

Here is what the compression will do:

  • Anyone sponsored by a removed member will now become first level to the direct upline.
  • The structure of your tree will remain unchanged.

See the before/after images below, to give you an idea of what your new tree will look like:

Before:

Before

 

 

 

 

 

After:

After

 

 

 

 

 

We appreciate your patience and any feedback you may have.

 

Don’t hesitate to contact Customer Service for any questions

Europe:

Phone +353 91 874 600

Fax: +353 91 874 655

Email customerserviceeu@lifewave.com

 

Rest of world:

Phone +1(866)202-0065

Fax: +1(858) 459-9876

Email customerservice@lifewave.com