Category Archives: Customer Service

Customer Service Tip

To ensure our Customer Service Team can deal with your query quickly and effectively, please make sure you do the following things when calling:

  1. Have your ID ready when you are calling, so we can verify who you are.
  2. Try not to use Loud-Speaker, sometimes we have issues hearing your requests with our phones.

If you are calling to place an order, ensure you have your credit card ready for processing

Customer Service Tip

When choosing ‘Standard Shipping’ for your order, please remember this method is controlled by the countries postal services so we cannot guarantee a specific timeframe for delivery.

We cannot generate a tracking number for standard shipping, so online tracking is not available for your order in this case.

 

Customer Service Tip

Attention US Members ONLY: Please remember there is an additional piece of documentation that we need to collect from all US members when opening a PayPortal account.

This is a form called the W-9 and is issued by the US tax authorities. The form is very simple and collects name, address, business type and tax ID.   We are required by the US tax authorities (the IRS) to collect W-9’s before we pay US residents. Download the form HERE. https://www.irs.gov/forms-pubs/about-form-w9

Customer Service Tip

If you have selected a fast delivery option, please remember it can take up to 3 working days to prepare your order. To view the status of your order, you can view this in your back office under “Orders”. Accepted means it is due to be printed and picked, Printed means it is due to be packaged and Shipped means it has left the warehouse and will have a corresponding tracking number if applicable.