Category Archives: Customer Service

Customer Service Notice – Call Centre Closed

Customer_Service_Notices_iconDear LifeWave Member,
Please be advised that Customer Service will be closed on Monday 19th March due to the National Holiday and will reopen on Tuesday 20th March at 9am GMT.
Should you have any queries, please contact customerservice@lifewave.com or customerserviceeu@lifewave.com and we will answer upon our return.
Many thanks,
Emer
Customer Service Manager

Customer Service Tip

Customer_Service_Notices_iconAttention US Reps ONLY: Going forward, there is an additional piece of documentation that we need to collect from all US Reps when opening a PayPortal account.

A form called the W-9 and is issued by the US tax authorities.  The form is very simple and collects name, address, business type and tax ID.   We are required by the US tax authorities (the IRS) to collect W-9’s before we pay US residents. Download the form HERE.

If you have any queries on this, please contact Customer Service at customerservice@lifewave.com

Customer Service Tip

Customer_Service_Notices_iconFor security reasons the activation of LifeWave CashCards should only be done by the account holder. This ensures the Log in details are known only to the account holder and should the account be locked, it can easily be unlocked using the security question set.

Account Purge

We are very happy to update you on the progress we are making on compressing the positions that have been inactive for over a year.

We have begun the process and we anticipate it will be completed in 3 months. Actions will be taken in small steps because we want to ensure that these changes will have no adverse effects on the tree or commissions.

Here is what the compression will do:

  • Anyone sponsored by a removed member will now become first level to the direct upline.
  • The structure of your tree will remain unchanged.

See the before/after images below, to give you an idea of what your new tree will look like:

Before:

Before

 

 

 

 

 

After:

Purge 2

 

We appreciate your patience and any feedback you may have.

Don’t hesitate to contact Customer Service for any questions

Europe:

Phone +353 91 874 600

Fax: +353 91 874 655

Email customerserviceeu@lifewave.com

Rest of world:

Phone +1(866)202-0065

Fax: +1(858) 459-9876

Email customerservice@lifewave.com