Category Archives: Customer Service

Customer Service Tip

Customer_Service_Notices_iconDo you find the system is running too slow for you lately? Or are you have trouble adding/removing items from your shopping cart?  Clearing your browser’s cookies could help with these issues and enable you to complete your order without any further issues.

To clear your cookies, follow these simple instructions:

In Internet Explorer

  1. On your computer, open Internet Explorer.
  2. At the top right, click the three horizontal dots.
  3. Click on Settings and scroll down to ‘Clear Browsing Data’ and select ‘Choose What to Clear’.
  4. Tick ‘Cookies and saved website data’ and ‘cached data and files’
  5. Click ‘Clear’.

In Chrome

  1. On your computer, open Chrome.
  2. At the top right, click the three vertical dots.
  3. Click ‘More tools’ > ‘Clear browsing data’.
  4. At the top, choose a time range. To delete everything, select All time.
  5. Tick ‘Cookies and other site data’ and ‘Cached images and files’.
  6. Click ‘Clear data’.

We recommend you use Internet Explorer or Google Chrome as your browser to log into your Back Office. If you use Safari, Firefox, or another browser, check its support site for instructions.

Happy New Year!

Happy New Year 2018_splashDear Members,

We want to wish you all a Happy and Prosperous New Year!

Please note our Customer Services Department will be closed on Monday the 1st of January 2018 as it is a public holiday.

The offices will reopen on Tuesday the 02nd of January 2018.

Happy New Year from all of us at LifeWave

Communication and Compliance

 

Quality Improvement Concept On Virtual ScreenWe have been informed that members are receiving communication from other LifeWave members about brand and product opportunities outside of LifeWave. Please note this is prohibited. Communication with LifeWave members should only be about the LifeWave brand and products. LifeWave members are not permitted to send communication to LifeWave members about other brand or product opportunities. Cross-branding is not permitted.

We apologise if you received this communication.

Please, if you receive such communication, contact the LifeWave Compliance Team in the strictest confidence at ComplianceEU@lifewave.com

Happy Holidays

Happy Holidays 2018_splashDear Members,

We want to wish you a Happy Holiday this season.

Please note our Customer Services Department will be closed on the 25th & 26th of December for public holidays.

Our offices will reopen on the 27th of December 2017.

Happy Holidays from all of us at LifeWave