Category Archives: Customer Service

Customer Service Tip

Attention US Members ONLY: Please remember there is an additional piece of documentation that we need to collect from all US members when opening a PayPortal account.

This is a form called the W-9 and is issued by the US tax authorities. The form is very simple and collects name, address, business type and tax ID.   We are required by the US tax authorities (the IRS) to collect W-9’s before we pay US residents. Download the form HERE. https://www.irs.gov/forms-pubs/about-form-w9

Customer Service Tip

If you have selected a fast delivery option, please remember it can take up to 3 working days to prepare your order. To view the status of your order, you can view this in your back office under “Orders”. Accepted means it is due to be printed and picked, Printed means it is due to be packaged and Shipped means it has left the warehouse and will have a corresponding tracking number if applicable.

Customer Service Tip

Due to the huge success of the LifeWave X39™ Promotion and the reactivation of old accounts, please remember the change to our Customer Service number when dialling from US/Canada. Our number is +1-866-202-0065. We can also be reached by emailing customerservice@lifewave.com.

Customer Service Tip

Our Customer Service Team would like to share the following tip with you all about Transfer Requests.

When submitting a transfer of a LifeWave Business Centre request, we kindly ask that you not change any details on your Lifewave account as this will be completed by our customer service team.

If you have any questions, feel free to contact us at customerservice@lifewave.com or customerserviceeu@lifewave.com