Category Archives: Customer Service

Account Purge

We are very happy to update you on the progress we are making on compressing the positions that have been inactive for over a year.

We began the process in August and we anticipate it will take until the end of Q1 2018 to complete. Actions will be taken in small steps because we want to ensure that these changes will have no adverse effects on the tree or commissions.

Here is what the compression will do:

  • Anyone sponsored by a removed member will now become first level to the direct upline.
  • The structure of your tree will remain unchanged.

See the before/after images below, to give you an idea of what your new tree will look like:

Before:

Before

 

 

 

 

 

After:

After

 

 

 

 

 

We appreciate your patience and any feedback you may have.

 

Don’t hesitate to contact Customer Service for any questions

Europe:

Phone +353 91 874 600

Fax: +353 91 874 655

Email customerserviceeu@lifewave.com

 

Rest of world:

Phone +1(866)202-0065

Fax: +1(858) 459-9876

Email customerservice@lifewave.com

train-2

Customer Service

We are delighted to confirm that our customer service team has been centralised. Our wonderful team in Ireland is now fully operational to take all customer calls. Our European customer service team will continue to operate from 9:00 am – 5:30 pm (GMT) Monday to Friday; for our American and Mexican members, our team will be available from 1:00 am – 4:00 pm (Pacific Time) Monday to Friday; for the rest of the world you can contact either team.

If you have any queries please do not hesitate to contact us as follows:

Europe:

Phone +353 91 874 600

Fax: +353 91 874 655

Email customerserviceeu@lifewave.com

 

Rest of world:

Phone +1(866)202-0065

Fax: +1(858) 459-9876

Email customerservice@lifewave.com

Customer Service Tip: Don’t Forward the Splash Newsletter

It’s been brought to our attention that many of our Members forward the Splash Newsletter email, which can result in subscription issues for senders. For instance, if you forward the Splash email to a recipient that clicks Unsubscribe, your account is automatically unsubscribed as well. This means you will no longer receive the Splash email until you subscribe again.

Not to Worry, We Have an Easy Solution!
Instead of forwarding the Splash email, simply direct people to sign up for the Newsletter themselves. Just have them visit www.LifeWaveSplash.com, scroll down to the footer under Resources, and click Splash Email Signup.

Click the Button Below to Sign Up for the Splash Newsletter.

Customer Service Tip: Resetting Your LifeWave Password

A number of our Members have reached out to us with questions on resetting their LifeWave password. Here are some simple steps for completing this process:

  1. We recommend using a computer if you have access to one (you may encounter issues using a mobile device).
  2. To reset your password, please click the following link:
    https://lifewave.com/account/forgotpassword
  3. You’ll receive an email with a link to complete the process. Be sure to click the link. Please do not copy and paste the link into a browser.
  4. Please Note: if your email address is saved on more than one account, the forget password option will not work.
  5. Please make sure to enter the email address saved on your LifeWave account.
  6. Depending on your security settings, the automatic email you receive may go to your Spam folder or may also be stopped by your firewall.
  7. If you encounter any issues, please contact LifeWave Customer Service and a friendly representative will gladly walk you through the process.


Contact LifeWave Customer Service with Questions or Concerns: